TV Service Provider Trends
Competition Heats Up as Mergers Loom

With multiple mergers pending in the TV industry, ChangeWave's latest survey takes a close-up look at the growing competition among traditional TV service providers, including customer satisfaction, loyalty and future demand trends.

The ChangeWave survey of 4,336 U.S. and Canadian respondents, completed September 20th, also takes a look at the promotions consumers find most appealing.

Report details include:

  • Biggest Problems Experienced By Consumers at the Provider Level
  • Customer Satisfaction Ratings by Company and Type of Provider
  • Market Share Competition between Verizon FiOS, AT&T; U-verse, DIRECTV, DISH Network, Bright House, Cablevision, Charter, Comcast, Cox and Time Warner
  • Customer Loyalty and Churn Rates by Company and Type of Provider
  • Primary Reasons Why Consumers Plan to Switch Providers
  • Most Preferred TV Providers

The complete report is available here.



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