Internet Service Provider Trends – 90 Day Outlook
Smart Homes Capturing Consumer Attention

A new ChangeWave survey has taken a close-up look at the emerging smart home market – including consumer interest in home automation technologies, as well as the hottest trends in smart home devices, services and manufacturers. The survey of 2,112 consumers was completed October 17th.

The survey also looked at respondent attitudes and preferences towards Internet Service Providers – including customer satisfaction, loyalty and future demand.

Report details include:

  • Market Share Competition – Verizon FiOS, AT&T; U-verse, Bright House, Cablevision, Charter, Comcast, Time Warner, Centurylink, and Cox
  • Interest in Home Automation Devices and Services
  • Customer Satisfaction Ratings by ISP
  • Biggest Problems Reported by Consumers – including Slow Speed and Outages By Provider
  • Customer Loyalty & Churn Rates: Likelihood of Switching by ISP
  • Reasons for Switching Providers and ISPs Best Positioned for Market Share Gains

The complete report is available here.



footer