Wireless Service Provider Survey Reports
New Wave of Promotions Fuels Competition

The leading wireless service providers are battling each other on multiple fronts, using promotions focused on price, data allowances, and next-gen iPhones as key tools of customer engagement.

ChangeWave’s latest Wireless survey of 4,161 consumers, completed September 30th, takes a close-up look at interest in a variety of promotions and data plan options, along with several important industry measures regarding the major providers.

Report details include:

  • Consumer Interest in New Wireless Subscription Options
  • Customer Satisfaction Ratings by Wireless Provider: Verizon, AT&T;, Sprint/Nextel, and T-Mobile
  • A Look at Data Plan Trends: Unlimited, Tiered and Shared
  • Wireless Provider Churn Rates
  • Most Important Reasons for Switching Providers
  • Dropped Call Ratings

The complete report is available here.



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