April 14, 2011
Two major developments have dominated the U.S. wireless market in recent months – the long-awaited Verizon iPhone 4 release and the AT&T; bid for T-Mobile. In light of these events, how are the major U.S. providers doing with regards to customer satisfaction, churn rates, and demand going forward? To find out, ChangeWave conducted a survey of 4,068 consumers on their impressions and future plans regarding their wireless service providers. The survey, completed March 28, also looked at key comparisons between Verizon iPhone 4 owners and AT&T; iPhone 4 owners. Report details include:
Corporate Trends for the Major Wireless Service Providers:
Companies in the Report: APPLE (AAPL), AT&T; (T), SPRINT NEXTEL (S), VERIZON (VZ), DEUTSCHE TELEKOM The complete Wireless Service Provider Report is available here. *NOTE: ChangeWave's Wireless Service Provider survey is conducted quarterly, and the full series of four reports is available here. |