During July and August ChangeWave surveyed 4,469 U.S. and Canadian consumers on trends in the Internet Service Providers market - including customer satisfaction, churn rates, and market share gains and losses among the major ISPs.

The surveys also took a close look at differences between the Fiber-Optic, Cable, and DSL services, along with the biggest problems consumers are experiencing with their providers.

Report Details Include:

• Market Share Competition – Verizon FiOS (VZ), AT&T U-verse (T), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
• Customer Satisfaction Ratings by ISP
• Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. DSL
• Comparison of Customer Satisfaction Ratings for Verizon and AT&T Fiber-Optic services vs. DSL services
• Biggest Problems Reported by Consumers
• Customer Loyalty & Churn Rates: Likelihood of Switching by ISP and Provider Type
• Current Market Share by ISP and Type of Provider
• Reasons for Switching Providers
• ISPs Best Positioned for Market Share Gains
• Trends in Devices Used to Access the Internet

Plus Corporate Trends for the Major Internet Service Providers:

• Current Corporate Market Share
• Corporate Customer Satisfaction
• Likelihood of Companies Switching Internet Service Providers in Next 90 Days

Companies in the Report:

AT&T (T), CABLEVISION (CVC), COMCAST (CMCSA), QWEST (Q), TIME WARNER CABLE (TWC), VERIZON (VZ)

*NOTE: This survey report is part of an ongoing series of ChangeWave quarterly ISP surveys. The complete line of reports is available here.