ChangeWave Telecom Series (24 Reports)

Twenty-four survey reports yearly focusing on the latest Telecom trends – including Consumer and Corporate Smart Phone Demand, the testing of new product launches, and TV, Internet and Wireless Service Providers:

Smart Phone Manufacturer Demand Reports (Quarterly) – Consumer Market

• Demand for Apple iPhone (AAPL), Motorola (MMI), Palm (PALM), Research In Motion (RIMM), Samsung and HTC smart phone handsets, among others
• Growth Trends: Overall Smart Phone Market
• Current Smart Phone Market Share by Manufacturer – Biggest Winners and Losers
• Consumer Smart Phone Planned Buying Trends by Manufacturer
• Customer Satisfaction Ratings by Manufacturer
• Satisfaction Comparison: Apple vs. RIM BlackBerry
• Current Mobile Operating System Market Share by Company
• Customer Satisfaction Ratings by Mobile OS Company
• Most Important Features When Deciding Which Smart Phone to Buy
• Close-up look at New Smart Phone Releases

Business Smart Phone Demand Reports (Quarterly) – Corporate Market

• Winning and Losing Smart Phone Manufacturers – including Research In Motion (RIMM), Apple (AAPL), Motorola (MMI), Google (GOOG), HTC, Samsung and others
• Current Business Smart Phone Market Share – Leading and Lagging Manufacturers
• Business Smart Phone Planned Buying Trends: Next 90 Days
• Company Size Breakdown for Specific Models
• Business Smart Phone Satisfaction Levels
• Current Business Market Share: Mobile Operating Systems

Wireless Service Provider Demand Reports (Quarterly) – Consumer Market

• Market Share Competition Among the Major Providers: Verizon (VZ), AT&T (T), Sprint/Nextel (S), and T-Mobile
• Customer Satisfaction Ratings by Wireless Provider
• Dropped Calls Rates – Past 90 Days by Company
• Dropped Call Rates – Broken Down by Company
• Customer Loyalty and Churn Rates
• Likelihood of Switching in Next 90 Days by Wireless Provider
• Wireless Providers Best Positioned to Gain New Customers
• Consumer Demand for Additional Wireless Services

Plus Corporate Trends for the Major Wireless Service Providers

• Current Corporate Market Share
• Corporate Customer Satisfaction
• Likelihood of Companies Switching Wireless Service Providers in Next 6 Months

New Smart Phone Owner Reports – Consumer Market

• Customer Satisfaction Ratings for Top Smart Phone Models: Apple iPhone, Motorola, RIM Blackberry, HTC, Samsung, and other Manufacturers and Models
• Reasons Why New Owners Chose Their Particular Smart Phone
• Key Likes and Dislikes
• Features Missing from Specific Smart Phones
• Handset Used Before Purchasing New Smart Phone
• Manufacturers That Lost Out When New Owners Chose Their Smart Phone
• Likelihood of Returning or Exchanging New Smart Phone
• Would New Owner Have Purchased a Different Phone If It Had Been Available from their Wireless Carrier at Time of Purchase
• Mobile OS Customer Satisfaction Rating – iPhone OS, RIM OS (RIMM), Android OS and Windows Phone 7 (MSFT)
• Features Missing from Specific Operating Systems
• Importance of OS in Purchasing Decision
• Likelihood of Upgrading OS When Next Version Becomes Available
• Did New Owners Switch Service Providers When They Bought Their Smart Phone

Internet Service Provider Demand Reports – Consumer Market

• Market Share Competition – Verizon (VZ), AT&T (T), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
• Customer Satisfaction Ratings by ISP
• Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. DSL
• Comparison of Customer Satisfaction Ratings for Verizon and AT&T Fiber-Optic services vs. DSL services
• Biggest Problems Reported by Consumers
• Customer Loyalty & Churn Rates: Likelihood of Switching by ISP and Provider Type
• Current Market Share by ISP and Type of Provider
• Reasons for Switching Providers
• ISPs Best Positioned for Market Share Gains
• Trends in Devices Used to Access the Internet
• Trends in Type of Video Content Being Consumed

Plus Corporate Trends for the Major Internet Service Providers

• Current Corporate Market Share
• Corporate Customer Satisfaction
• Likelihood of Companies Switching Internet Service Providers in Next 90 Days

TV Service Provider Demand Reports (Quarterly) – Consumer Market

• Market Share Competition between Verizon FiOS (VZ), AT&T U-verse (T), DIRECTV (DTV), DISH Network (DISH), Bright House, Cablevision (CVC), Charter, Comcast (CMCSA), Cox and Time Warner (TWC)
• Customer Satisfaction Ratings by Company
• Customer Satisfaction Ratings by Provider Type: Fiber Optic vs. Cable vs. Satellite TV
• Customer Loyalty and Churn Rates by Company and Provider Type
• Current Market Share by Company and Type of Provider
• A Close-up Look at Respondents Planning to Switch Providers in Next 6 Months
• Biggest Problems Reported by Customers
• Reasons for Switching Providers
• Companies Best Positioned for Market Share Gains
• Trend Toward Internet-Connected TVs
• A Look at Cord Cutting

Alternative TV Trends Survey Reports – Consumer Market

• A Look at 'Cord Cutting' Trends Among Consumers – including satisfaction levels with alternative options
• Types of TV and Alternative Content Watched by Cord Cutters vs. Non-Cord Cutters
• Competition Between Free and Paid Alternative Content Providers: Netflix, Hulu, iTunes, Amazon Instant Video, YouTube, TV Network Websites, etc.
• Internet-Connected Devices – the Battle for Market Share: Apple TV, Google TV, Tablets, Roku, etc.